Complaints Process

We aim to provide you as the customer with the highest standards of service. However, there may be occasions when we do not get it right, or fail to meet your expectations. If this happens we encourage you to contact us so that we can put matters right.

You can make a complaint by contacting our Customer Team by e-mail at headofficetrentgalleries.co.uk

You can also make your complaint in writing to us at the address below.

Trent Galleries
28 Sincil Street
Lincoln
LN5 7ET

If you need to speak with someone via telephone, please call  on 01522 522000.

We aim to resolve your complaint by the end of the third business day following receipt of your complaint.